“If you don’t ask …”
Posted by Big John on January 15, 2012
When it comes to insurance company employees, I always feel that they seem to put great effort into two aspects of their work. One is to sell you a policy and the other is to avoid paying out when you make a claim, which always makes me reluctant to talk to them.
Now until recently I had a policy covering household emergencies, such as blocked drains, electrical faults, plumbing problems etc. which the insurance company advised me was due to expire. They also asked me if I wanted to renew my policy on the same terms as before.
Before agreeing I thought it would be a good idea to ‘shop around’ on the web. I included my existing insurer in my search, only to find that they were offering the same deal as they were offering me to new customers, but at a much cheaper price. In fact it was about 20% less than the price I was paying.
When I ‘phoned their customer relations department I was told that I could not renew my policy at this lower price as I was an existing customer and therefore did not qualify for this special ‘on-line’ deal which they were making to attract new customers.
“OK” .. I asked .. “what if I cancel my policy which is about to expire, and apply as a new customer for the special deal ?”
“I’ll ask my manager” .. replied the polite lady at the other end of the line. I expected her enquiry to result in a load of old cobblers about breaking insurance industry rules etc. So after a couple of minutes I was amazed to hear .. “That’s fine, just apply on-line and we will treat you as a new customer and cancel your old policy”.
A small victory I know, but one which …
… quite made my day ! :-)